ForkliftCertification.com Fulfillment Policy

ForkliftCertification.com (FLC) provides online forklift trainer certification and reusable employee training kits for employers. This policy explains how we deliver your purchase and handle order changes, returns, refunds, and support requests.

1. Products and Services

• Online Forklift Train the Trainer Certification: A self-paced online course and assessment, with a printable certificate available after successful completion.
• Employee Training Kit: Physical and digital resources for your in-house forklift training program, including a binder and USB flash drive. Refer to the product page for the materials included with your purchase.
• Training Bundle: Online trainer certification combined with the Employee Training Kit. Online access and physical materials are delivered separately.

Purchasing a course or kit does not automatically authorize anyone to operate a forklift. Employers remain responsible for equipment-specific instruction, hands-on training, workplace evaluation, and operator authorization.

2. Prices and Payment

All prices are listed in U.S. dollars (USD). Available payment methods appear at checkout. Review your selected products, shipping information, and final order total, including any applicable taxes and shipping charges, before completing your purchase.

Promotional pricing and discounts follow the terms shown with the offer.

3. Online Course Access

Access to your purchased online trainer course becomes available after successful payment and account registration. Sign in using the credentials created during registration.

Once you successfully complete the course and assessment, you can access your printable certificate. If your order also includes a physical kit, that kit will arrive separately.

If you cannot sign in or find your purchased course, call 888-278-8896 or use our contact form.

4. Physical Product Shipping and Delivery

We ship training kits and other physical materials to the shipping address entered at checkout. Please verify the recipient name, street address, suite number, city, state, and ZIP code before placing your order.

• Order processing: Allow up to five business days after payment.
• Shipping carriers: USPS, UPS, or FedEx.
• Estimated transit time: Approximately three business days after shipment.
• Shipping destinations: All U.S. states.

Processing time and transit time are separate. Delivery estimates may change because of carrier delays, holidays, weather, or incomplete shipping information. If your order has not arrived within the estimated timeframe, contact us so we can help investigate.

5. Refunds and Returns

Online Forklift Trainer Certification

Our online Forklift Train the Trainer Certification includes a one-year, 100% money-back guarantee. If you are not satisfied, contact us within one year of purchase to request a full refund.

Employee Training Kit

Our Employee Training Kit includes a one-year, 100% money-back guarantee. You may try the program and return it within one year of purchase if it does not meet your needs.

Contact us before mailing the kit so we can provide return instructions and confirm which materials to include.

Training Bundle

Our Training Bundle carries a satisfaction guarantee. If the program is not right for you, contact us to arrange its return for a full refund, including the original shipping charges, as advertised on the bundle page.

For a request involving only part of a bundle, contact us before returning any materials so we can explain the available options and any applicable refund amount.

How to Request a Refund

Call 888-278-8896 or submit a request through our contact form. Please provide:

• Your purchaser or company name.
• The email address used for the order.
• Your order number, if available.
• The course, kit, or bundle involved.

For physical returns, ask us to confirm the return address and shipping arrangements before sending your package.

Refund Processing

Approved refunds are issued to the original payment method within three–five business days. Your bank or payment provider may require additional time to post the credit.

6. Cancellations and Order Changes

If you need to cancel an order, correct a shipping address, or change your purchase, contact us as soon as possible.

We will check the order status and explain the available options. Once a physical order has shipped, an address change or cancellation may no longer be possible; we can help you arrange the next steps under the applicable return policy.

Online course cancellation requests are handled under the refund policy above.

7. Damaged, Incorrect, or Missing Materials

If your order arrives damaged, contains an incorrect item, or is missing materials, contact us with your order information and a description of the issue. Photos of the packaging and affected items can help us resolve shipping damage.

We will arrange replacement of damaged, defective, incorrect, or missing materials at no additional cost to you.

8. Customer Support

For help with course access, shipping, cancellations, returns, or refunds:

• Phone: 888-278-8896
• Online: Contact ForkliftCertification.com

Please obtain return instructions before mailing physical products.